Return Policy

 

Our goal at Ace Castings is to produce your products to the highest quality standards. Should there be problems with any casting, we will review any issues with the castings and if needed recast your items free of charge.

 

Ace Castings must be notified with in 3 days of receipt for returns for credit or re-castings. All returns after 3 days of delivery to customer without return authorization will not be credited or re-cast. On returns for credit, a 25% return fee will be applied to casting weight portion of the invoice and any Labor fees, Antiquing charges, Model Design, Model Building or Mold Making will not be credited.

 

 

Metal Prices fluctuate with market conditions on a daily basis and Ace Casting will not be responsible for market losses. Ace Casting is not responsible for Freight expense on returns for recasting or credit.

 

All returns must be accompanied by an order form (from our website) with the return items, quantities, mold numbers and discriptions of the items and the issues asscociated with the return.

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